Return PolicyWe offer refunds and exchanges on unopened and unused items within 14 days of receiving shipment. In order for us to issue a refund or mail out a replacement product we have to receive the returned item first. The customers are responsible for the return shipping cost. We regret that we are unable to refund your original shipping charge or reimburse you for the return shipping cost, unless the return was the result of our error.
Due to the nature of our products and cosmetic industry standards, we cannot offer refunds or exchanges on opened makeup products or brushes. We offer affordable samples for our powder foundations, finishing powders, blushes and eye shadows. Sampling is an excellent, inexpensive way to determine colour and perform sensitivity tests, before committing to the full size. Samples are a non-returnable item.
Lipsticks, lip glosses, lip balms and eyeliners are available in full size only and are not returnable.
If you received the wrong items as a result of our error, please send an email at firstname.lastname@example.org and we will do our best to correct the problem as quickly as possible, at our own expense. Your satisfaction is our number one priority.
When choosing your colours from this website, please keep in mind that due to different computer screen settings, the colours shown on your screen may slightly differ from the actual colour of the product. This is another reason for which we strongly recommend that you order our affordable samples ($2 each) before deciding on a colour. Shipping up to 20 sample bags is only $2. Due to the hand-crafted nature of our products, slight variations in colour and texture may occur from batch to batch.